Ofcom (the UKs communication regulator) has published a report that states that client satisfaction is better with Cellular phone users that broadband or landline consumers.

Most of the people in the UK nowadays apply a range of communication selections which includes landline phones, cellphones and high-speed internet. Absolutely everyone uses these types of services at distinct levels depending on their need and lifestyle options.

Ofcom carried out important investigation throughout the UK and the result demonstrated that client satisfaction levels had been significantly more significant in cellphone users than in landline and online users. The investigation demonstrated that more than 70% of customers were very happy with the cellular phone services, were as only 60% of those questioned were happy with their landline and broadband solutions.


The Ofcom customer survey was executed with 3000 users of mobile phone, land line and broadband internet. The survey was done in September a year ago and requested the participants to point out whether they had needed to make contact with the customer service center of their service provider during the past 3 months. The results demonstrated that customer satisfaction was utmost with the cellular phone companies Orange, O2 and T-Mobile. The main reason for this was because these network suppliers have raised their array of services offered, to add sim only contracts. Such as sim only deals offer their customers with excellent affordability by not having to fork out for a brand new mobile phone handset.

Ofcom’s Marketing Manager said “Ofcom are thrilled to announce the final results of this survey and we expect it'll benefit company to strengthen their amounts of customer support along with offering valued clients with helpful data about which company to pick out for the ideal degrees of customer support.”

So what exactly is Ofcom? Ofcom will be the communications regulator. They control the Radio and TV industries, fixed line telecommunications, mobiles, postal services, plus the airwaves that wireless products operate. On 1 Feb 2011 Ofcom accomplished an interior review and reorganisation. This is made to decrease considerably expenditure in reaction towards the challenge facing the entire public sector.